Privacy Policy

1. Introduction

At Link Vacations, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.link.vacations, use our services, or make a reservation with us.

By using our services, you consent to the data practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal information.

Link Vacations operates as a vacation rental management company based in Playa del Carmen, Quintana Roo, Mexico.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Make a reservation or inquiry
• Create an account on our website
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotional activities

This information may include:

• Full name and contact information (email, phone, address)
• Date of birth and identification details
• Payment information (credit card details, billing address)
• Travel preferences and special requests
• Emergency contact information
• Communication preferences

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

• IP address and device identifiers
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and search terms used
• Location data (with your consent)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. Our cookie policy includes:

• Necessary Cookies: Essential for website functionality
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand website usage (Google Analytics, Microsoft Clarity)
• Marketing Cookies: Used for targeted advertising and social media integration

3. How We Use Your Information

3.1 Primary Uses

We use your personal information to:

• Process and manage your reservations
• Provide customer service and support
• Communicate important booking information
• Process payments and prevent fraud
• Verify your identity and age requirements
• Comply with legal obligations and safety requirements

3.2 Marketing and Communications

With your consent, we may use your information to:

• Send promotional offers and special deals
• Share updates about new properties and services
• Provide personalized travel recommendations
• Conduct market research and surveys
• Improve our services based on your feedback

3.3 Website Improvement

We analyze usage data to:

• Enhance website functionality and user experience
• Monitor and analyze website traffic patterns
• Detect and prevent security threats
• Optimize our marketing efforts
• Develop new features and services

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (secure payment gateways)
• Website hosting and cloud storage
• Email marketing and communication services
• Customer support and live chat
• Analytics and performance monitoring
• Legal and accounting services

4.2 Property Partners

We may share necessary reservation details with property owners, managers, and platforms (such as Airbnb) to facilitate your stay and ensure proper service delivery.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, and safety
• Enforce our terms and conditions
• Prevent fraud and ensure security
• Cooperate with law enforcement when necessary

4.4 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity as part of the transaction.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• Secure payment processing systems
• Regular data backups and recovery procedures

5.2 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain booking information for 7 years for tax and legal compliance purposes.

5.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Limit how we use your personal information
• Objection: Object to certain types of processing, including marketing

6.2 Marketing Preferences

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails, adjusting your account preferences, or contacting us directly.

6.3 Cookie Management

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Mexico, including the United States and European Union, where our service providers are located. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

For transfers to countries without adequate data protection laws, we use standard contractual clauses or other approved mechanisms to protect your information.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected information from a child under 18, we will promptly delete such information from our systems.

9. Third-Party Links and Services

Our website may contain links to third-party websites, including social media platforms, booking platforms (like Airbnb), and partner services. We are not responsible for the privacy practices of these external sites.

We encourage you to read the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by Link Vacations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updated policy on this page with a new effective date.

For material changes, we may provide additional notice through email or prominent website notifications. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your privacy-related inquiries within 30 days of receipt. For urgent matters, please call us directly.

12. Governing Law

This Privacy Policy is governed by the laws of Mexico and the State of Quintana Roo. Any disputes arising from this policy will be resolved in the appropriate courts of Playa del Carmen, Quintana Roo, Mexico.